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Can you please tell me if the property I want to stay in is available for the dates I want?
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How do I book?
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What is a security deposit and why is it required?
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How much deposit do you require and when do you take the balance payment?
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How much is it to bring my dog on holiday?
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Can I get a discount on a price?
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I see there is a last minute discount available on the weekly price, but I was just looking for a short break. Can I get a discount?
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What happens if I can't get into my property on arrival?
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What hours is the office open?
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It says change over day is a Saturday, can I arrive on the Friday?
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It says not to arrive before 4pm. Can I arrive earlier than this?
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Unfortunately we need to change the dates of our holiday, how can we do this?
Can you please tell me if the property I want to stay in is available for the dates I want?
Our website is Live so you can
be sure that if the property is showing as being available (green cells on the
calendar view) then it is indeed free to be booked.
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How do I book?
Once you have selected the property you would like to
stay at, click 'Availability & Booking' select the day you would like to
arrive and follow the instructions.
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What is a security deposit and why is it required?
Most of our properties have a security deposit
which is a small amount the caretaker will ask to pay in cash at your arrival in
the event of any damage to the property during your stay. Values for individual
properties can be found on the 'Property Details' tab in each property.
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How much deposit do you require and when do you take the balance payment?
A deposit of 30% the total cost of the booking is
required to secure a property. 60 days prior to arrival the balance payment is
due. This is also when we send out arrival instructions for the property.
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How much is it to bring my dog on holiday?
Rates vary between properties but typically they are €20-35
per week. Some properties welcome dogs at no extra charge. Other properties
charge a fee per stay or per week.
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Can I get a discount on a price?
From time to time, we do have
discounted rates available. These relate to low occupancy and last minute
availability. The best price will always be shown on our website and the
greater of the discounts will always apply - i.e., you cannot get a discount on
a discount, so please don't ask!
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I see there is a last minute discount available on the weekly price, but I was just looking for a short break . Can I get a discount?
Generally, the last minute discounts only apply to 7
night stays. Short breaks already are a huge reduction on the 7 night
stays and so last minute discounts do not apply. The best price will
always be shown on the website for the period you are looking for. Do
bear in mind that for our Owners, virtually the same amount of work goes in to
preparing a property for a short break as it does a 7 night stay.
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What happens if I can't get into my property on arrival?
Once you have paid your balance or paid for your
holiday in full, we will send you out arrival instructions for your chosen
property. It is really important that you make sure you print off and
take your arrival instructions with you as these have the location of keys and
emergency contact numbers. During out of office hours our answer phone will
have an emergency contact number to be used only if you are unable to contact
the properties own caretaker/owner/housekeeper.
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What hours is the office open?
The office is open Monday to Saturday
9.00am to 6.30pm. An answering message service is available after these hours,
alternatively please 'Contact
Us' with any enquiries you
may have.
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It says change over day is a Saturday, can I arrive on the Friday?
Most of our properties have specific arrival and
departure days during the main season, so the owners and housekeepers can make
sure the property is at its best for your arrival. Some properties are more
flexible than others. In the winter we can upon request vary the arrival dates
for a greater range of properties.
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It says not to arrive before 4pm. Can I arrive earlier than this?
Many housekeepers clean a number of properties on a
changeover day and therefore your property may not be ready before 4pm.
We cannot guarantee any early entry, but you can call the Owner or
housekeeper on the day of arrival to see if this is possible. Equally departure
is by 10am so housekeepers can get the property ready for the next guests due
into the property.
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Unfortunately we need to change the dates of our holiday, how can we do this?
You are more than welcome to change the dates of your
holiday if the property is available on different dates, either send us an
email or give us a call.
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